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Brinkmann 810-5301-C smoke-N-grill double smoker.
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Technical Details
- Double grill charcoal smoker and grill with heat indicator and front hinged chrome door- Two chrome-plated steel grills for 50-pound cooking capacity
- Wooden handles
- Porcelain-coated steel water and charcoal pans
- Black
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By C. Payson
My husband pined for a smoker for almost a decade, but the high prices always scared him off. So when we found this cute little dual smoker/grill on sale at the local hardware store, we picked it right up.
Getting home, my husband immediately began to assemble it. Because my husband believes that assembly directions are a last-resort, we did not discover that the three support-brackets were missing until it was nearly assembled and therefore impossible to return to the store.
Following the instructions written on a large paper AND within the instruction booklet saying "Missing Parts? Call Us!" we called the 800-number which sent us to an automated "leave your name & number here" message that said we would be put on an automatic callback queue. Two weeks later with NO callback, we tried again and found that there is NO way to get to an actual human via this phone number - OR the three other numbers listed on their website. We then tried using their email customer service... which was also ignored for an entire week.
After a week of no email response, we sent a complaint to the BBB. Miraculously, within a day we had a phone call! We were not home when they called, but there was a complete message on our answering machine describing how to go about faxing our request to the company - which we did the next morning. One week later, I received a second phone call. This CS rep had no record of our faxed request. I immediately faxed a second request directly to her along with the initial request & confirmation of receipt sent by their company a week prior, and somehow THEN they were able to find the initial fax request but had no idea how it could have been "lost."
One week later, after having the smoker for a full month the brackets finally came in. I must admit that the smoker is WONDERFUL! It works well, seems as if it will last for quite some time, and grills & smokes perfectly. Truly, I love the grill and the smoker is fast becoming our favorite way to cook meat & veggies simultaneously!
My advice? Make sure yours has all the parts BEFORE you begin assembling it. The product is wonderful - but the customer service was nonexistent!
By Dennis Hunter
Brinkmann's Smoke N Grill is perfect for the beginning smoker. What makes it perfect is the fact that it doesn't have all the fancy gadgets of the higher priced smokers and one has to actually learn how to make this contraption work by way of trial and error. Controlling cooking temperatures is a tedious task because there are no vents and the top has plenty of space between it and the body which allows alot of heat to escape. Modifications can be made to the unit which in turn will enhance its performance. Look around online for ECB modifications (El Cheapo Brinkmann)and you'll be glad you did the mods which will make things so much easier for you.
By Roxanna Grenfell
I got this for my sons birthday and he was very happy with it. i didn't know anything about smokers and was looking for something to get muy son when I came across the smoker and I know he likes smoked meat so I read all about it and it sounded just right. He loves it says it is one of the best ones made.
By T. Porter (Port Orange, FL)
Best smoker for the money anywhere. You can buy a more expensive smoker but this one does what it's designed to do and that's put mouth watering ribs on my table. Baby back ribs are foolproof in this smoker.
By Ken Morenz (San Diego, Ca. U.S.A.)
I purchased this smoker at Home Depot this summer. It creates a lot of smoke and has lots of room for food, so I do like it. That said, I have yet to have anything come off of it cooked properly. Yeah, some of it is me getting used to using it, but if used as it was designed, the temperature never comes higher than the low end of ideal"; usually it sits in the upper end of "cold". I tried using a full chimney starter of briquettes, and even adding new ones after dumping. My theory is that the pan of water really keeps the temperature down. That's good for some things, but not for most (unless you like having to replenish the charcoal four or five times). Next time I use it, I plan to try and keep the water pan low. Just enough water to spread across the bottom. I might even leave it empty and use it as a drip pan only. I'm not sure how the manufacturer could fix this problem, but some mention of techniques would be useful.
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